How Can I Track the Status of my Order?
Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service use (USPS.com or UPS.com) and enter the tracking number to check on the status of the delivery your package.
How Long Will it Take to Receive My Order?
Our website guarantees your order will leave our warehouse within 24 hours from the date it was placed for most items. Customized retail items will ship within 5-7 business days from the date your order is received and art is approved.
Note: When the billing address does not match the shipping address, HCB Apparel has the right to hold your package until verification has been made.
What is Your Return Policy
All returns must be pre-approved. Regularly stocked items may be returned within 30 days of purchase for exchange, refund or store credit. These items must be unworn, unused and it new, resell condition. Shipping costs will not be reimbursed or paid unless the item is defective or your order was processed incorrectly. Refunds will be issued in the same manner that payment was made. Contact email@example.com for help processing your return. For additional information please view our Return Policy.
The item I ordered is damaged, what should I do?
Before sending in your package, please call our office at (866)CMP-5955 during regular business hours so that we can make notations on your account for faster processing.
Do You Offer Gift Cards?
Unfortunately, we do not offer the purchase of gift cards and gift certificates for use at our stores and online.
Can I Order by Phone, Email, Fax or Mail?
The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during business hours for assistance. Order by phone, email, mail, or fax is unavailable at this time.The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during business hours for assistance. Order by phone, email, mail, or fax is unavailable at this time.
Can I Make Any Changes or Cancellations to My Order?
In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.
An I Item I Wanted is Out of Stock, Will You Get More In?
If an item is out of stock or back-ordered, we will do our best to replenish the stock of that item as quickly as possible.
What Forms of Payment Do You Accept?
Payment can be made with credit card, purchase order, money order, check, electronic check or in person. We accept MasterCard, Visa, Discover and American Express. All invoices will include a link to pay online by credit card or check. All orders must be prepaid unless an official school purchase order is used. Purchase Orders can be sent by email to firstname.lastname@example.org or by mail to 912 Dailey Mill Road, McDonough GA 30253.
My tracking number says my item was delivered but I did not receive it. What do I do?
Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please give us a call to document the situation and to assist you in recovering the lost package.
USPS: 1-800- ASK-USPS (1-800-275-8777) / FedEx: 1-800- GO-FEDEX (1-800-463-3339)
Do You Ship to My Country?
Absolutely! As long as we can verify your address, we will ship your item to you. Just keep in mind that international shipping rates apply to all orders outside the United States.
Do You Ship to APO, PO Boxes and FPOS?
Yes, we do! We realize there is no State option for most APO and FPO addresses. Therefore, please select CA, NY, or AL if unlisted.