Return & Exchange Policy
What is your return policy?
We know sometimes things just don’t work out. At HCB we offer hassle free returns!
All merchandise purchased from HCB Apparel may be returned for a full refund within 30 days of the date of purchase. We do ask that all items are returned in its original condition, with the tags attached and unworn. All refunds will be issued to the original form of payment less any shipping fees.
About Returns & Exchanges
You can return item(s) by mail.
RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don’t have an account or you’re missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.
For the best service and selection, please order your replacement items online or call 1.866.267.5955 for assistance.
All refunds will be credited to your original form of payment. When returning a gift, you’ll receive your refund only on a HCB Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a HCB Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)
- Items Returned by Mail: If you ordered by credit card, we’ll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card we’ll mail you a HCB Gift Card. If a credit card was used in combination with a Gift Card, the entire merchandise amount will be refunded to your credit card.
- Shipping Charges: Unfortunately, we cannot refund shipping charges.
Gift Cards can’t be returned.